Frequently Asked Questions

Which carrier company do you ship the orders with?

Your orders are shipped with the Canada Post, UPS, Fedex or National Postal Service as DAP (customs fees, if any, belong to the buyer).

How long does it take for the product I purchased to be delivered?

We have office-warehouses in Canada and Turkey to better serve our customers and ensure fast shipping. We ship our products from Toronto or Istanbul warehouses. Delivery time varies from country to country. It can be delivered between 10 and 40 days.

Can you send my products with fast shipping?

Yes, if you want, you can contact us and request your products with fast shipping. This service is subject to an extra charge.

Can I buy bulk products? Can you make a discount?

If you let us know the product you are interested in and how many you want to buy, we can give you special prices.

Will I have to pay customs duty?

Our cargo shipments are in the form of DAP. These shipments may be subject to customs duty in your country. Please consult a customs official.

Can you ship my order as DDP (all taxes paid)?

Yes we can ship. Please contact us when you want a shipment in this way. These types of shipments are sent with fast shipping and will reach you within 5 to 10 business days.

Can I buy wholesale products?

Yes, you can buy wholesale products at affordable prices. You can contact us for this. Email: